Contact information

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    <h1 class="header-vfC6AV auto-hide-last-sibling-br">Order Status &amp; Customer Support</h1>
<h2 class="header-vfC6AV auto-hide-last-sibling-br">Order Tracking Guide</h2>
<div class="auto-hide-last-sibling-br paragraph-JOTKXA paragraph-element br-paragraph-space">To check the real-time status of your order, please use the global all-in-one package tracking platform:Visit<span> </span><strong><a class="link-ZNPgAX" href="https://www.17track.net/en" target="_blank" rel="noreferrer noopener">https://www.17track.net/en</a></strong><span> </span>→ Enter your order’s tracking number → View detailed logistics updates (e.g., in-transit, customs clearance, out for delivery).</div>
<div class="auto-hide-last-sibling-br paragraph-JOTKXA paragraph-element br-paragraph-space">17track supports over 2,800 carriers and 190+ airlines worldwide (including major options like China Post, USPS, YunExpress), ensuring 99% tracking accuracy and real-time shipment notifications.</div>
<h2 class="header-vfC6AV auto-hide-last-sibling-br">For Other Questions</h2>
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<strong>FAQs First</strong>: Most common questions (e.g., shipping delays, return policies) are answered in our<span> </span><strong>FAQ Help Center</strong>—we recommend checking here first for quick solutions.</li>
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<strong>Contact Us Directly</strong>: If you can’t find an answer, submit your inquiry via the [contact form] (link to your form) or email us at<span> </span><strong>help@vertexialys.com</strong>.</li>
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<h2 class="header-vfC6AV auto-hide-last-sibling-br">Support Hours &amp; Response Tips</h2>
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<strong>Office Hours</strong>: 9:00 AM – 5:00 PM EST (Monday to Friday).</li>
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<strong>Response Time</strong>: We aim to reply to all emails within 1 business day. If you don’t receive a response, please check your<span> </span><strong>spam/junk folder</strong><span> </span>(emails may be filtered accidentally).</li>
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<strong>Please Note</strong>: Sending multiple duplicate emails may delay our response. We’re working as quickly as possible to assist you—thank you for your patience!</li>
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<p><strong>Email: </strong> help@vertexialys.com</p>
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